Shipping
*Delivery times stated in BUSINESS days.
If the receiver gives the courier authority to deliver without a signature or the receiver gives the courier authority to leave, VOTTARI is not held liable in the event the parcel goes missing. Further, VOTTARI will not be able to refund or resend the parcel. We appreciate your understanding
AUSTRALIA
Australia Post are currently experiencing an additional 2-3 day delay for deliveries outside Victoria, we apologise for any inconvenience.
| CART TOTAL | SHIPPING METHOD | DELIVERY TIME* | DELIVERY COST |
|---|---|---|---|
| NO MIN. $ | STANDARD |
3-7^ |
$8.95AUD |
| NO MIN. $ | EXPRESS | 1-2^ | $12.95AUD |
|
We use Australia Post Express which is next business day delivery, within the express post network like Australian capital cities & major metro areas See if your postcode is eligible HERE. |
|---|
NEW ZEALAND
| CART TOTAL | SHIPPING METHOD | DELIVERY TIME* | DELIVERY COST |
|---|---|---|---|
| NO MIN. $ | EXPRESS | 3-7 DAYS |
$15.95AUD |
INTERNATIONAL ORDERS
| CART TOTAL | SHIPPING METHOD | DELIVERY TIME* | DELIVERY COST |
|---|---|---|---|
| FLATRATE | EXPRESS | 5-10 DAYS | $29.95 |
WHAT YOU NEED TO KNOW - AU ORDERS
Delivery is stated in BUSINESS days, and Express Delivery orders must be placed BEFORE 12PM AEST.
*Please note, BY.VOTTARI is not responsible for any delays caused by Australia Post, especially during high volume seasons. However, these are the best delivery estimations available and are quite reliable and quick.
All Express Australia Post parcels are signature on delivery with authority to leave. This means you’re welcome to sign for your parcel at delivery, otherwise if Australia Post determine there is a safe place for the parcel, it can be left at the address - Australia Post will record a proof of delivery in this instance.
If you have any further questions, please get in contact with our customer service team HERE.
Please note, express delivery is only available in postcodes covered by Australia Post Express Delivery. Check if your postcode is covered HERE.
WHAT YOU NEED TO KNOW - INTERNATIONAL ORDERS
Delivery is stated in BUSINESS days, and orders must be placed BEFORE 12PM AEST to be dispatched the same day.
In the event where a parcel is not claimed/refused by the receiver, AusPost will attempt re-delivery. If AusPost and/or our team is unable to arrange a re-delivery by AusPost cut-off time, the parcel will be destroyed and abandoned by authorities in the receiver's country. Consequently, there will be no refunds for parcels that are not claimed or refused.
International shipments may be subject to import taxes, duties and custom fees that are levied once the package reaches the country of destination, and are the responsibility of the recipient.
*All our international orders are shipped via Australia Post Express. Please note, BY.VOTTARI is not responsible for any delays caused by Australia Post Express, especially during high volume seasons. However, these are the best delivery estimations available and are quite reliable and quick.