Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 2-5 business days to be delivered to you and we ship within 1 business day.
• International orders take 10-15 business days to be delivered.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $99 will have free shipping Australia wide
• Orders under $99 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

Most of the time we offer product tracking, however in some cases it may be unavailable, if that's the case, contact us at support@vottari.com and we will keep you up to date on your order as best as we can!

Please Note: It may take up to 2 days before a tracking code becomes active!

You can find our Refund and Return Policy HERE https://vottari.com/pages/return-refund

If you have any questions or concerns don't hesitate to contact us at contact@vottari.com

Check your order confirmation email for the tracking number. IF that doesn't work, send us an email at support@vottari.com tell us what you ordered and your order number, and we'll help you out !

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.